1. Object

These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all direct bookings made online, via our booking platform.

2. Booking

The customer chooses the services presented on site or on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available for booking, having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3. Booking process

Reservations made by the customer are made on site or through the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular entering the credit card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online reservation, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer

Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment may not be subject to any modification and / or cancellation. The sums paid in advance that are the deposit will not be refunded.In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.

7. Responsibility

The photographs presented on our booking platform are not contractual. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing on the day of departure from the establishment.

9. Price

The prices relating to the reservation of services are indicated before and during the reservation.The prices are confirmed to the customer in the amount inclusive of tax, in the establishment's commercial currency, and are only valid for the period indicated on site and on the booking platform. If the debit at the establishment is in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly to the establishment on site. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date.Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Payment

The customer communicates his bank details as a guarantee of the reservation unless conditions or special rates, by credit or private bank card by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically; the original file is certified and available online at the internet address provided by the establishment.
The customer arrives at the reception, pays the total amount due for the stay which follows his arrival.

11. Respect for private life

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter. personal data. In particular when paying online, the customer's bank details must be sent by the stripe.com payment service provider to the establishment's bank, for the execution of the reservation contract.The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.

12.Convention of proof

Entering the required banking information, as well as accepting these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

14. Litigation

These General Conditions of Sale are governed by French law without obstructing any mandatory protective provisions applicable in the country of residence of consumers.

15. Entirety

These General Conditions of Sale, the Conditions of Sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question. The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment.In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.

Ladignac le Long 2020

Rules of procedure Camping de Bel Air *** de Ladignac le Long
100 pitches

1. Conditions of admission and stay
To be allowed to enter, settle or stay on the campsite, you must have been authorized by the manager or his representative. The latter has for obligation to ensure the good behavior and or good order of the campsite as well as to the respect of the application of these internal regulations.

The fact of staying on the campsite implies acceptance of the provisions of these regulations and the commitment to comply with them.

Two-axle caravans are prohibited

2. regulation
The regulations are subject to the general conditions of sale

3. Installation
Minors unaccompanied by their parents will only be admitted with their written consent.

Outdoor accommodation and related equipment must be installed at the location indicated in accordance with the instructions given by the manager or his representative.

4. Reception desk

open during the months of July and August from 10 a.m. to 12 p.m. and 4 p.m. to 7:30 p.m.

You will find at the reception desk all the information on the services of the campsite, information on the supply possibilities, sports facilities, tourist attractions in the area and various addresses that may be useful.

A system for collecting and processing complaints is available to customers.

5. Displays
These internal regulations are posted at the entrance to the campsite and at the reception desk. It is given to each customer who requests it.
The classification category with the mention tourism and leisure and the number of tourism or leisure sites is displayed.
The price of the various services is communicated to customers, displayed at the entrance to the campsite, on the website and available for consultation at reception.

6. Terms of departure
Customers are invited to notify the reception desk of their departure the day before.

6.1 The mobile homes must be cleaned at the end of the stay. If cleaning is not done properly, additional costs will be charged. Any repair of tenant damage and property damage will be charged. This can only be judged by the manager or his representative on site, until 24 hours after the departure of the tenants.

7. Noises and silence
Customers are asked to avoid all noise and discussions that could disturb their neighbors.

Sound devices should be adjusted accordingly. Door closures should be as discreet as possible. Dogs and other animals should never be left free. They must not be left at the campsite, even locked up, in the absence of their masters, who are civilly responsible.

The manager ensures the tranquility of his clients by setting schedules during which silence must be total. (10 p.m. to 7 a.m.)

8. Visitors
A fter having been authorized by the managers or their representative, visitors may be admitted to the campsite under the responsibility of the campers who receive them.
The customer can receive one or more visitors at the reception.The services and facilities of the campgrounds are accessible to visitors. However, the use of this equipment may be chargeable according to the price which must be displayed at the entrance to the campsite and at the reception desk.
Visitors' cars are prohibited at the campsite.

9. Vehicle circulation and parking
Inside the campsite, vehicles must drive at a limited speed. Traffic is authorized from 7 a.m. to 10 p.m. Only vehicles belonging to campers who are staying may circulate in the campsite. Parking is strictly prohibited on the sites usually occupied by the accommodation unless a parking space has been provided for this purpose. Parking should not obstruct traffic or prevent new arrivals from being installed.

10.Maintenance and appearance of facilities

• Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the campsite and its facilities, including sanitary facilities.

• It is forbidden to throw wastewater on the ground or in the gutters.Customers must empty the wastewater in the facilities provided for this purpose.

• Household refuse, waste of all kinds, papers, must be deposited at the sorting station located at the back of the campsite.

• The washing of cars / motorhomes is strictly prohibited.

• The drying of the linen will be done, if necessary, in the common dryer. However, it is tolerated until 10 a.m. near the accommodation, on condition that it is discreet and does not disturb neighbors. It should never be done from trees.

• Plantings and floral decorations must be respected. It is forbidden to drive nails into trees, to cut branches, to plant

• It is not allowed to delimit the site of an installation by personal means, nor to dig the ground.

• Any damage repair committed to vegetation, fences, or campsite facilities will be the responsibility of its author.

• The site which will have been used during the stay must be maintained in the state in which the camper found it when entering the premises.

11. Security

• FIRE: Open fires are strictly prohibited. Stoves must be kept in good working order and not be used in hazardous conditions.

In case of fire, notify management immediately. Fire extinguishers can be used if necessary.

A first aid kit is located at the reception desk.

• THEFT: Management is not responsible for items left at the office or elsewhere. The camper remains responsible for his own installation and must notify the manager of the presence of any suspicious presence.

Customers are invited to take the usual precautions to safeguard their equipment.

12. Games

No violent or embarrassing play can be organized.

The games room cannot be used for hectic games.

Children should always be under the supervision of their parents.

13. dead garage

Equipment may not be left unoccupied on the ground, only after agreement from the management and only at the location indicated.

14. breach of internal regulations

In the event that a resident disrupts the stay of other users or does not comply with the provisions of these internal regulations, the manager or his representative may orally or in writing, if he deems necessary, give notice to the latter to cease the disturbances.

In the event of serious or repeated breaches of the internal regulations and after formal notice by the manager to comply with them, the latter may terminate the contract.

In the event of a criminal offense, the manager may call on the police.

Done in Ladignac-le-long, April 2020